Domestic Shipments
Diamond Select Toys uses UPS and USPS options as our primary couriers for the majority of our collectibles. Our Life Size Monuments are shipped as LTL shipments through other providers. Customers are responsible for all shipping costs and taxes. Gentle Giant Ltd collects sales tax on all orders based on the delivery address.
International Shipments
Diamond Select Toys uses UPS and USPS options as our primary couriers for the majority of our collectibles. Our Life Size Monuments are shipped as LTL shipments through other providers. Customers are responsible for all shipping costs as well as any custom duties and taxes. Diamond Select Toys has no control of established customs fees and taxes in other countries.
Returns or Exchanges
Customers must contact Diamond Select Toys within 30 days of receiving the product for an exchange or refund.
Please Note: The outer package and packaging materials of our products serve only as protection for the product during shipping. Diamond Select Toys. guarantees the quality of their products excluding the packaging and packing materials. We do not replace damaged outer packages and/or packing materials.
If you receive a damaged or defective product and would like a replacement or refund:
Please send images of the damage/defect to webcustomerservice@diamondselecttoys.com
Once we validate the claim; we'll review your options to either receive a replacement or refund. Please allow 7-10 business days from the date we receive your return for a replacement or refund to be issued.
If you receive a product and decide that you’ve changed your mind:
Please return your item; the product must be returned in sell-able condition. Once we receive the product and have inspected it, a refund will be issued for the product plus taxes (no shipping charges will be refunded.)
If you need additional information, please contact us via email at webcustomerservice@diamondselecttoys.com.